Privacy Policy
Southern Cross Interview Solutions ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws to ensure your rights are protected.
Information We Collect
We collect information that you voluntarily provide to us when you use our services, register on our platform, or communicate with us. This may include your name, contact details, professional background, and other relevant information necessary to deliver our human resources consulting services such as interview coaching, candidate assessment, and recruitment process optimisation.
Additionally, we may collect technical information automatically through your use of our online platform, such as IP addresses, browser type, operating system, and information about your use of our site. This helps us improve service delivery and enhance user experience.
Use of Your Information
The information we collect is used for the following purposes:
- To provide and manage our services effectively, including interview training and panel facilitation
- To communicate with you regarding your enquiries and service updates
- To personalise your experience and improve our services and online platform
- To comply with legal obligations and protect our rights
Legal Basis for Processing
Where applicable under the GDPR and other relevant laws, we process your personal data based on your consent, to perform contractual obligations, to comply with legal requirements, or legitimate business interests that do not override your privacy rights.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Your information may be shared with trusted service providers who assist us in delivering our services, such as IT support and professional advisors. These third parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
We may disclose your information if required by law, to protect our rights or ensure the safety of others, or as part of a business transaction such as a merger or acquisition.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate or incomplete data
- Object to or restrict processing of your personal data
- Withdraw consent at any time where processing is based on consent
- Request the transfer of your data to another party
- Lodge a complaint with a relevant data protection authority if you believe your rights have been violated
To exercise these rights, you may contact us using the physical address provided below.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
International Transfers
As we operate primarily within Australia, any international transfer of your personal data will be conducted in accordance with applicable data protection laws and safeguards to ensure protection equivalent to that provided within Australia and the European Economic Area.
Cookies and Tracking Technologies
Our online platform may use cookies and similar technologies to enhance your browsing experience and analyze usage trends. You can manage your cookie preferences through your browser settings. For more details on how we use cookies, please refer to our Cookie Policy.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Southern Cross Interview Solutions
48 Hunter Street, Suite 7
Sydney, New South Wales 2000
Australia